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Customer & sales

Inquiry management, CRM, quotation, and sales automation

Bring website, LINE, email, and sales inquiries into one customer record so ownership, needs, quote versions, reminders, payment, and sales state remain visible.

Inquiry managementLightweight CRMQuotation systemLINE / email notificationsPayment and sales tracking

AgentTech delivers

Inquiry management, CRM, quotations, reminders, payment, and sales reporting

Outcome

No missed inquiries, faster response, visible sales

Concrete problem scenarios

The problem is rarely a missing tool—the workflow keeps losing value here

01

Inquiries are scattered across LINE, email, and personal devices

Customers repeat their needs, prior conversations and files disappear during handoff, and ownership is unclear.

Business impact

Missed or duplicate replies reduce trust and consume sales time.

02

Quote versions multiply and follow-up depends on memory

Different quotes exist in spreadsheets, PDFs, and chat, with no reminder or visible decision stage.

Business impact

Valuable opportunities stall while management cannot forecast or identify blockers.

03

Inquiry counts never connect back to sales

The site and ads count forms, but quotations, payment, and sales are not fed back to the acquisition source.

Business impact

Marketing and sales remain disconnected, blocking keyword, page, and budget optimization.

AgentTech approach

Turn the problem into a deliverable workflow, then build a reliable and measurable system

01

Unify inquiry intake

Connect forms, LINE, email, and manual entry into customer, need, source, and attachment records.

Flexible data models

Adapt customer, opportunity, quotation, and activity records to B2B quotes, consulting, learning, or channel orders.

02

Define sales stages

Add qualification, ownership, quotation, reminders, confirmation, and payment so every opportunity has a next step.

Multi-channel integration

Use APIs, webhooks, email, and LINE notifications to reduce manual transfer while preserving event history.

03

Connect acquisition to revenue

Combine source pages, campaigns, proposals, and sales in management reporting that informs SEO and marketing.

Permissions and audit

Control customer, price, and action access by role while recording changes and follow-up.

System flow blueprint

Every step has explicit data, ownership, and a next action

01

Inquiry intake

02

Qualification and needs

03

Quote / reminder

04

Payment / sales analysis

SEO content entry points

Every real pain point can become content customers are actively searching for

Solution pages capture commercial demand. Articles answer cost, comparison, workflow, feature, and implementation questions, then route search traffic back to services and inquiries.

Browse insights
How to manage high LINE inquiry volume
Does an SME need a CRM
Automating a B2B quotation workflow
Creating customer records from website forms
Designing sales follow-up reminders
Tracking inquiry source through sale
When to replace a customer spreadsheet
CRM permissions and customer data

FAQ

Common evaluation questions

Must we replace our current CRM?

No. Existing CRM, forms, and LINE can be integrated first. Replace or customize only where the current tools cannot support the workflow or reporting.

Can every LINE conversation be automated?

Automate intake, classification, notification, and reminders first while keeping people responsible for high-value judgment and communication.

How does an SEO inquiry connect to a sale?

Preserve its source page and campaign at intake, then update qualification, quote, and sales state in CRM to create source-to-revenue reporting.

Start with clarity

Evaluating customer & sales? Start with the current problem and desired outcome

Share the current tools, roles, frequency, and labor or revenue impact. We will identify the workflow and technical scope worth addressing first.